Advice and answers from the BitPay Team

For US Residents:

If you lose your card, please report your loss or theft to our team immediately by calling 1-855-884-7568 (Press 0).

For Non-US Residents:

If your card is lost or stolen, send an email to to report your loss and deactivate your lost or stolen card.

For US Residents: The BitPay Visa Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.

For Non-US Residents: The BitPay Visa® Prepaid Card is issued by Wave Crest Holdings Limited pursuant to a license from Visa® Europe. Visa® is a registered trademark of Visa Incorporated. Wave Crest Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.

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