Advice and answers from the BitPay Team

For US Residents:

You'll receive your BitPay Card via US Mail in 7-10 business days from the date of a successful application. If you haven't received your card after 10 full business days, contact our team at 1-855-884-7568 (Press 0).

For Non-US Residents:

After you submit your verification documents , it will take the cardholder services team three to five business days to process your documents. If your application passes this verification stage, we will ship you your card by your chosen shipping method.

In countries outside of the United States, there are two options for shipping: standard and express. If you live in Europe, standard/trackable shipping will take 1 to 2 weeks, and express shipping will bring you your card within 1 week. If you live anywhere else in the world, standard/trackable shipping will take 2 to 3 weeks and express shipping will take 1 to 2 weeks.

Standard & Trackable shipping have the same arrival and processing timeframes. Standard & Trackable options ship through regular mail. Express is handled by DHL door to door.

The prices are $15 USD for standard, $30 USD for standard w/ tracking, AND $60 USD for express w/ tracking

For US Residents: The BitPay Visa Prepaid Card is issued by Metropolitan Commercial Bank, member FDIC, pursuant to a license from Visa, U.S.A. Inc. “Metropolitan” and “Metropolitan Commercial Bank” are registered trademarks of Metropolitan Commercial Bank © 2014. Use of the Card is subject to the terms and conditions of the applicable Cardholder Agreement and fee schedule, if any.

For Non-US Residents: The BitPay Visa® Prepaid Card is issued by Wave Crest Holdings Limited pursuant to a license from Visa® Europe. Visa® is a registered trademark of Visa Incorporated. Wave Crest Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.

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