Advice and answers from the BitPay Team

Click the Forgot Password button on the Merchant Login page and enter the email address associated with your account to send a reset link to your email. Alternatively, you can directly access the Forgot Password page here: https://bitpay.com/password-forgot.

Once you click the Reset Password button, you will receive a verification email with instructions for setting a new password.


Once you click on the Reset Password button in the email, you will be directed to a page prompting you to create a new password. Please use at least one of each of the following for the strongest password security:

  • 1 uppercase (A, B, C . . .)
  • 1 lowercase (d, e, f . . .)
  • 1 number (1, 2, 3 . . .)
  • 1 punctuation (!, ?, #, etc . . .)
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