Advice and answers from the BitPay Team

Providing a BitPay Invoice URL (https://bitpay.com/invoice?id=...) helps us assist you the quickest.

If you do not have the BitPay Invoice URL, you can provide any of the following details and we will attempt to locate the payment in our system:

  • Merchant Order ID
  • Bitcoin Transaction ID: usually located in your bitcoin wallet transaction history. It is a set of 64 hexadecimal characters (0-9 & a-f). For instance: 9f94d278a92b10e9abac033ff5f327a852c803da63bd2b9440bf6440e8bc1428
  • Receiving Bitcoin Address: a set of around 34 mixed case (upper/lower) alphanumeric characters (0-9, a-z, A-Z) which starts with a 1 or a 3. For instance: 19hw6hdT1rv16abN89kJB4q6m83usjJDdu
  • Sending Bitcoin Address & Date/Time/Amount
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