Advice and answers from the BitPay Team

You should reach out to the merchant and inquire about the status of your order if the invoice is a fully paid or overpaid.

If the invoice is underpaid or if the payment arrived to the payment address after the invoice expired, then the merchant has not received the payment yet and has not processed your order.

To resolve this issue, please submit a support ticket to support@bitpay.com

Did this answer your question?