Advice and answers from the BitPay Team

Paying with Bitcoin

20 articles in this collection
Written by James Walpole and Jason Dreyzehner
Order Information & Assistance

How To Load Your Steam Wallet Using Bitcoin

Written by James Walpole
Updated over a week ago

Why is my invoice overpaid and what can I do?

Written by James Walpole
Updated over a week ago

Paying with account services like "Perfect Money"

BitPay invoices require an exact amount of bitcoin. Be sure the service you're sending from isn't skimming from the top.
Written by Jason Dreyzehner
Updated over a week ago

Why does an invoice expire after 15 minutes?

Written by James Walpole
Updated over a week ago

What if I sent bitcoin to an expired BitPay invoice?

Written by James Walpole
Updated over a week ago

What information does BitPay need to locate a bitcoin payment?

Written by James Walpole
Updated over a week ago

Can BitPay refund my order?

BitPay can refund late expired and underpaid payments and the overpaid portion of overpayments.
Written by James Walpole
Updated over a week ago

Why is my invoice underpaid and what can I do?

You paid the wrong BTC amount. Follow the directions in the email received from noreply@bitpay.com to get a refund.
Written by James Walpole
Updated over a week ago

How long does it take for BitPay to process a refund?

BitPay processes refunds in 1-2 business days.
Written by James Walpole
Updated over a week ago

Where’s my order?

Written by James Walpole
Updated over a week ago

Why can't BitPay just send the refund back to the address that sent it?

To ensure the safe return of funds, we ensure that all refund addresses are valid and currently belong to the correct recipient.
Written by James Walpole
Updated over a week ago

How do I change the language on my invoice?

Written by James Walpole
Updated over a week ago

Why does a blank page open when I click on "Open Wallet"?

Written by James Walpole
Updated over a week ago

What fees am I charged when I pay with bitcoin?

Written by James Walpole
Updated over a week ago

Which bitcoin wallet should I use to pay?

Use a wallet that auto-populates bitcoin address, payment amount and dynamically calculates the miner fee. We recommend the BitPay wallet.
Written by James Walpole
Updated over a week ago

How do I pay a BitPay invoice using bitcoin?

Scan the QR code, use the Open in Wallet feature (only works with true bitcoin wallets) or send the payment manually (not recommended).
Written by James Walpole
Updated over a week ago

Where’s my bitcoin?

BitPay can attempt to locate a payment in our system if you can provide us with the relevant bitcoin transaction or invoice details.
Written by James Walpole
Updated over a week ago